Drive for Quality Culture – Customer Satisfaction Leadership: High Level Customer Satisfaction
Overview
This program highlights the important characteristics of Drive for Quality Culture – Customer Satisfaction Leadership at organizational level. Participants shall be exposed to the concepts of customer leadership framework, admired by many, which include the characteristics of attractive customer goals, stable and sustainable standard, competent processes, continuous activities for advancement through innovation, capable of energizing team through effective customer performance communication.
Objective
- Provide concepts of Drive for Quality Culture – Customer Leadership Framework that shall include determination of accurate & attractive quality customer performance objectives, quality performance culture maturity, development of competency, building customer performance advancement skills and indoctrinating customer communication intelligence
- Provide application methodology and action plan to build lasting leadership culture
- Expected outcomes – Participants will be able to lead his or her team with expertise and mastery, towards achievement of high quality and high customer performance culture.